You got questions? We got answers.
About the Products
Is Elixire Belle™ ANHYDROUS PURE 0.3% RETINOL capsule
safe for pregnant or breastfeeding mothers?
Typically, pregnant women are excluded from enrolling in clinical trials because there are no tests that can definitively prove a product’s safety for this specific group. Should there be any concerns, it is advisable to seek a medical consultation.
What is the shelf life of Elixire Belle™ products?
Our products are safe to use within 3 years from the manufacturing date as indicated on the packaging of each product.
Are Elixire Belle™ products Dermatologist-Tested?
Absolutely. Our products are dermatologist-tested and certified. You can be assured of their effectiveness and safety.
Can Elixire Belle™ products be used for all skin types?
Yes, they are well-tolerated by all skin types. A clinical study conducted by the manufacturer assessed the products’ tolerability. The list of ingredients is available on the product page for your information. Should there be any concerns, it is advisable to seek a medical consultation.
Are Elixire Belle™ products HALAL?
Our products are not HALAL-certified. However, we refrain from using any animal-derived ingredients in our products.
Are Elixire Belle™ products suitable for all skin types?
Yes, our products cater to all skin types. Nevertheless, should irritation or rash occur, we recommend to discontinue use and seek medical advice.
Are Elixire Belle™ suitable for all age groups?
Yes, Elixire Belle™ products are suitable for individuals aged 25 and above, especially for those concerned about skin aging.
How to Use
How do I store Elixire Belle™ products?
Generally, it is recommended to store skincare in a cool, dry place at room temperature.
What is the right sequence for using the capsule with a daily skincare routine?
Apply the capsule serum immediately after cleansing the face, as it delivers potent actives to the skin.
How often should I apply this capsule serum?
It’s recommended to use capsule serum once a day. Or may selectively pair the capsule – Retinol + Vitamin C or Retinol + HA Or Vitamin C + HA.
Is it normal for my skin to feel tingling sensations when using Elixire Belle™ ANHYDROUS 22% PURE VITAMIN C?
Experiencing tingling sensations after using ANHYDROUS 22% PURE VITAMIN C is normal, due to the potent dose of Vitamin C. If you encounter persistent discomfort during initial use, consider spacing out your application by using one capsule every other day for the first week. Then, gradually transition to applying one capsule every morning.
After using Elixire Belle™ capsule serum along with my other skincare products. I’ve noticed some residue. How can I address this issue?
Proper layering order is crucial. Apply the Elixire Belle™ capsule serum immediately after facial cleansing, then wait for 3-5 minutes before applying any additional skincare products. This approach will help prevent residue buildup.
Shipping and Tracking
Does Elixire Belle™ ship to East and West Malaysia?
Yes, we currently ship our products to East & West Malaysia for a flat shipping fee.
Do you ship internationally?
We are currently unable to accept orders that are billed or shipped to destinations outside Malaysia. We apologise for any inconvenience.
How can I track my order?
You can track your order here by keying in your order details (Email Address & Order Number). Once your order is sent out you will be emailed a tracking link so you can keep tabs on your parcel.
Purchase and Processing
How long are the orders processed for delivery?
Most orders are processed within 1 - 2 business days (processing time does not include weekend days) with an additional 2 to 5 working days for shipping via our partners, depending on your location. Once your order is out for delivery, you will receive an email notification with your tracking number.
- Orders placed on Saturday and Sunday will be processed the following Monday.
- Orders are processed Monday to Friday excluding major public holidays.
- Orders cannot be shipped to P.O. Box addresses.
- All purchases are subject to bank authorisation before processing. Only authorised purchases will be processed and shipped.
Order Enquiries
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your online orders.
When you click ‘Order Status’ you will be prompted to log in with your email address and password. An order summary page will provide detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier’s website, you may click on the tracking number to view the delivery status of your order.
Please note: The tracking information will be available for up to 24 business hours after the order is shipped.
Payments and Promotions
What type of payment methods does Elixire Belle™ accept?
We accept the following payments:
1.
Credit card (via eGHL): Visa and Mastercard
2.
FPX Internet Banking(via eGHL)
3.
E-wallet Online Payment (via eGHL): Boost Online, GrabPay Online, MCash, Touch’n Go Digital Online, Shopeepay, Scan & Pay from MAE by Maybank2u and SarawakPay Global (S Pay Global)
4.
Buy Now Pay Later (via eGHL): Atome, Grab Paylater Postpaid, Instalment, Visa Instalment (Ambank / HSBC / Standard Chartered) and GooglePay
How to use discount/ promo codes online?
Discount or promo codes are valid for use on elixirebelle.com only. Codes from elixirebelle.com or Elixire Belle™ social media are not valid to use on Elixire Belle™ Official Store on Shopee, unless otherwise specified. Codes are single-use only, and cannot be combined with other offers or discounts. Codes are also not valid on previous purchases.
Refunds, Returns and Cancellations
Does Elixire Belle™ offer returns or refunds?
Due to hygiene reasons, we are unable to process returns and refunds after purchase. In the case where you’ve received an incorrect order or faulty item, do drop us an email at hello@elixirebelle.com and we will be in contact with you very soon!
Order Cancellation
If you would like to cancel an online order after it has been placed, please contact us as soon as possible at hello@elixirebelle.com. We will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:
- Item(s) not available.
- Difficulty in processing payment information.
- Cannot ship to the address provided.
- A duplicate order was placed.
- Cancelled due to customer request
If your order is cancelled, you will receive an email notice explaining the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact hello@elixirebelle.com.
If you have received any incorrect item(s) from what you have ordered we will ensure to rectify it for you. Include your order number and photo(s) of the item(s) received and email them to hello@elixirebelle.com.
